Dental Partners is an organisation of 63 high quality NHS/private practices across England. The organisation has successfully masterminded a consistent upward growth curve since 2017, having put together a strong and sustainable acquisition programme which is continuing.
The organisation recently launched its own Training Academy to support its teams in meeting the core requirements of both the GDC and regulators, in addition to providing opportunities for the upskilling of all the members in their practice teams, further enhancing the quality of services the organisation is able to provide. The Training Academy also seeks to ensure all members of its teams are conversant with the direction of the organisation and are aligned with agreed objectives in terms of development, clinical and operational standards and high quality patient care.
Health technology company Philips has been announced as one of two sponsors of the new Dental Partners Academy along with GSK. Philips will be providing Dental Partners with access to expert trainers and education in establishing both clinical and management excellence as well as product training in areas of its own expertise with particular reference to managing periodontal health and cosmetic procedures (tooth whitening).
In making the announcement Mel Pomphrett, Professional Marketing Manager for Philips, commented: “The working partnership we have just announced with Dental Partners is designed to be mutualistic – we much admire its ‘best place to work’ ethos, which echoes Philips’ – and want to foster that by helping the organisation to grow its Academy and imbue its culture of perpetual learning, growth and development right across the organisation.”
Ravi Rattan, National Clinical Director at Dental Partners, explains more about the organisation, the new Training Academy and the valuable support Philips brings to the new initiative: “Shortly after joining Dental Partners, it was evident that the organisation had a very strong ethos towards training and education within its core values of ‘Best Place to Work.’ It also became apparent that there was a further thirst among all members of our committed dental teams for additional learning and education. This was the catalyst that led to the development of our Training Academy. The Academy provides a robust and sustainable platform to support our practice teams from upskilling our clinicians to enhancing the existing skills of wider practice team in practice based administration, management and customer care hence enhancing the patient experience.
“The model of training, whilst currently limited by the Covid 19 restrictions, will shortly be based on a blended approach utilising digital interactions, web based learning coupled with face to face and hands on training. We are currently developing internal certificate programmes to support additional development of our teams within their scope of practice. This will ensure we are well positioned to react to hanging patient needs, demands and equally changes in the expectations and delivery of dental services both within the NHS and for our private patients.
“Our goal is that any joining practice, as well as all 62 existing ones, can fully benefit from the added value of our own Academy. Dental Partners will continually be adding more courses and offerings, so we are exploring the introduction of implant and orthodontic specialist groups and bringing focused training for them. I hope that these clear educational pathways and internal support will add considerably to the efficacy of our treatment offerings and the developmental growth of every team member.”
“At Dental Partners, we pride ourselves on ‘best place to work’ and there are various pillars associated with that. There is natural synergy between “Best place to work” and ‘Best place to learn’ and we have a vast internal knowledge and skills we can draw on, as well as an established and growing network. However, we feel that partnering with other organisations which can give us access to further external expertise and resources, adds a valuable dimension to what we are developing. We have been actively involved with Ivoclar, Biohorizons and Invisalign, which have all worked with us on a number of initiatives.
“We feel particularly fortunate to have now formally connected with Philips to support the Academy and are privileged to be able to access their vast resources. Having approached several organisations to explore the potential of partnership it was important to understand their ethos around education, learning and development and Philips appeared completely aligned with our culture of developmental opportunities and clinical excellence. They appeared the most proactive company from the onset and we see them supporting the Academy with educational development programmes, speakers and materials for all members of the team – with an element of product promotion when it is aligned with our agreed educational requirements.
“The upskilling of the clinicians and of the wider team is now an integral part of the dental world and continually enhancing the patient journey and experience is very much part of today’s world. It was particularly appealing to us that Philips was keen to co-develop educational and practice management courses to address these aspects with us and recognised the same goals that we were aiming to achieve.
“Today’s practice teams needs to move away from “one size fits all” in terms of patient care. We have to recognise and adapt to the varying and changing requirements of patients and work differently in meeting the needs of different generations both in terms of clinical care and service provision.
“We are looking at providing education and training, making our courses more engaging, and provide an exciting framework for growth – personal and organisational. Dental Partners and Philips are fully committed to making this difference whenever possible and for the long term.”
Whilst Emma Haywood, Head of Compliance at Dental Partners, who is supporting the operational side of the Academy said: “Not only will our Training Academy help all our practice team meet their core GDC regulatory and statutory requirements for verifiable CPD and external requirements, but provide a unique and welcomed opportunity for professional development and increasing their knowledge base within a quality assured arena”.
Additionally Neil Lloyd, CEO of Dental Partners, said: “We welcome the development of our Training Academy under the leadership of Ravi Rattan our National Clinical Director who has considerable experience in training and education having lectured and provided education in the UK and Europe. The Training Academy provides an invaluable platform for the further development of all members of our teams to promote practice development and organisational excellence culminating in high quality care for our patients.”
Mel Pomphrett of Philips concludes, “As the name suggests Dental Partners embraces the concept of collaboration, and Philips welcomes the alliance we have struck to further elevate standards within the profession and the quality and safety of treatments from which patients in the UK will undoubtedly benefit.”
For more information please visit https://www.philips.co.uk/c-m-pe/dental-professionals and https://dentalpartners.co.uk/.