Care for the kids – Emma Wilson DENKA

According to the latest statistics, children in England have already consumed more than twice their recommended sugar intake for this year, with soft drinks remaining the main source of sugar in the average child’s diet.[i]As practitioners know, it is this easy access to sugary food and drinks that is contributing to the so-called children’s oral health crisis in Britain, which has seen thousands of children undergo tooth extractions in hospitals up and down the country.[ii]

This emphasises the need for children to visit the dentist regularly for examinations and professional cleanings, which can help them avoid developing dental caries, but this is often easier said than done. Delivering effective treatment is inevitably more difficult as a result of various factors such as children’s general dislike or fear of the dentist. This is not to say you should be apprehensive about treating children. In fact, the experience can be highly rewarding for them and for you, just by following a few simple steps.

 

Avoid using “big words”

Dental terminology is confusing even to adult patients, so begin communicating with children using age-appropriate language. For instance, instead of calling them “cavities”, refer to them as “holes in the teeth”. It is also important to avoid using words like “injection” and, instead, say you are “putting the teeth to sleep”. This is a much more descriptive explanation to a child and avoids labels that they may have come across previously and, therefore, might hold negative connotations about treatment. When speaking to children of older ages, be careful not to come across as patronising or you could offend them and this can make it even more difficult to earn their trust, which is an essential part of the treatment process.

Show and tell

Children are more likely to be compliant towards a procedure when they have been told in advance what to expect, and this is particularly relevant in the case of an anxious young patient. As such, practitioners should consider describing procedures in detail, including what the child will probably experience in terms of sight, sound, taste, feel, and smell. In some cases, a child could have difficulty understanding complex verbal explanations so for them, demonstrations or role-play could be a useful strategy to employ.

The tell-show-do method is frequently recommended and involves telling the child what will happen using simple language, and then showing them how the procedure will work – either on themselves or on a model. This is followed through with the proposed procedure, once it is clear that they understand what will happen. By doing this, the child will likely feel more confident that you will do as you say, which can ultimately help you build good rapport with them.

Get down with the kids

In order to earn a child’s trust, it is important for practitioners to interact with them on their level. Approaching them with an energetic attitude, for example, can create a friendly atmosphere in the practice that could put the child at ease, particularly if they are anxious. Engaging with children about their favourite hobbies, cartoons, sports, and celebrity idols can also spur conversation, helping to make them feel more comfortable and distract them from procedures. This will increase the likelihood of the child developing a positive impression of dental care and, in the long term, motivate them towards maintaining good oral hygiene.  

Child-friendly practice

In a survey that asked children to choose between two pictures of different practices, 63% of children indicated that they preferred a well-decorated dental clinic over a plain one.[iii]These statistics suggest that children’s perception of dentistry is partially influenced by what a practice looks like. This does not necessarily mean you have to invest in grand refurbishment projects for your practice. In fact, replacing everyday items (e.g. cups, gloves, bibs and aspirators tips) with colourful alternatives such as those from the Vibrenté range of dental consumables supplied by Denka, could engage children’s natural curiosity, while helping to promote your practice as a child-friendly environment.

Reward good behaviour

To a child, the best part of a visit to the dental practice is the reward they might get at the end of treatment. It goes without saying that practitioners should avoid providing sweets, but rewards could be offered in the form of stickers, toothbrushes, or little toys, for instance. Gifts such as these can effectively conclude a productive trip to the dentist, serving as good praise to children that behaved well. This is the part of an appointment that most practitioners hope children remember most, as it might influence whether the child comes back to the practice in the future.  

Working with children can be challenging, but this is an aspect of dentistry that should be fully embraced. After all, receiving approval from a child for a job well done can make all the hard work worthwhile. In turn, positive interactions can help encourage children to become lifelong patients as they grow into adulthood.

 

For more information, visit www.denkauk.com,call on 0800 707 6212 or email: support@denkauk.com

 

 References

[i]Public Health England. (2018) Children consume more than a year’s worth of sugar in 6 months. Link: https://www.gov.uk/government/news/children-consume-more-than-a-years-worth-of-sugar-in-6-months. [Last accessed: 25.06.18].

[ii]The Telegraph. (2018) UK ‘oral health crisis’: 170 youngsters a day have teeth extracted as sugar blamed for epidemic. Link: https://www.telegraph.co.uk/news/2018/01/13/uk-oral-health-crisis-170-youngsters-day-have-teeth-extractedas/. [Last accessed: 25.06.18].

[iii]AlSarheed, M. (2011) Children’s Perception of Their Dentists. European Journal of Dentistry. 5(2): 186-190. Link: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3075993/. [Last accessed: 25.06.18].

 

 

 

Secure their future by acting now – Michael Lansdell

Don’t put off Inheritance Tax (IHT) planning! With guidance, you can give your family a more secure future, so you can all enjoy the fruits of your hard work.

There are various ways to keep IHT to a minimum. If you are married, or in a civil partnership, any unused nil rate band will be transferred to your surviving partner. Estates up to £325,000 are exempt from IHT. The same does not apply to ‘common law’ relationships, as they are not recognised in the same way.

What about property? Well, the residence nil rate band (RNRB) increased to £125,000 on 6 April 2018. RNRB was introduced in 2017/8 and is due to increase every year by £25,000 until 2020/21. When a residence (which doesn’t even need to be the deceased’s main residence) is passed on to a direct descendent, a spouse or civil partner, this allowance is available. Of course there are exemptions, but it most cases, it makes passing on a property worth it. Business properties are treated differently, so make sure you get advice. If you are setting up a dental practice, it is worth considering IHT early in the process.

Lifetime gifts can escape IHT altogether, so if you are in a position to afford them (in other words, you are left with enough to support your own needs!), this is another avenue that could be worth pursuing. You must survive for at least the following seven years, though, so insuring against any liability in the event of an earlier death is a good idea. Alternately, you could make payments into a discretionary fund, up to the value of £325,000. IHT can be reduced or even eliminated altogether; the ‘seven years’ rule applies again.

Death benefits payable from most registered pension schemes are often outside IHT. But before taking anything out of your pension fund, it is wise to look at other assets first. Enlisting the services of experts with the knowledge to help you make good decisions is crucial. Lansdell & Rose can offer practice owners help with IHT planning, taking all assets into account. They will advise on solutions that suit your current circumstances and that will benefit your loved ones the most.

To find out more, call Lansdell & Rose on 020 7376 9333,
Or visit www.lansdellrose.co.uk

DDU: Make complaining easy for patients

It should be easy for patients who are unhappy about some aspect of their treatment to raise this with their treating dental professional or practice, the Dental Defence Union (DDU) said today.

NHS figures show there were over 14,000 complaints about NHS dental treatment alone in 2017/18, showing the importance of good complaints handling.

The DDU has produced a comprehensive guide to dealing with dental complaints in the latest issue of the DDU journal. Dental professionals can also gain one hour of CPD by testing their knowledge of complaints handling.

John Makin, Head of the DDU said:

“Complaints are common and it’s vital to know how to respond to them professionally and appropriately. At the DDU, our dento-legal advisers help members respond to thousands of patient complaints each year. Our data indicates that around 90% of complaints can be resolved at practice level with our help.

“It cannot be over-emphasised that it is hugely important no obstacles are put in the path of a patient wishing to complain. Full details of the practice complaints procedure should be included on the practice website as well as in the practice information leaflet, and a notice should be displayed prominently at the practice reception and/or in the waiting area.

“If patients who wish to complain do not know about the practice procedure or think that complaints are not taken seriously, there is a high risk they will complain elsewhere. Once a complaint involves an outside body, dental professionals no longer have any control over how it is managed, and the risks of the complaint escalating increase.

“While dealing with a complaint may be somewhat stressful and time consuming, it is time and effort well spent to try to resolve concerns as quickly as possible to the satisfaction of all concerned.”

In the guide, Rupert Hoppenbrouwers, senior-dental legal adviser, suggests one or more of the following actions may help to satisfy a patient and resolve their complaint:

An expression of sympathy and empathy and a sincere apology where appropriate.
A purely factual resume of the clinical sequence that references the clinical records, to help remind the patient of events.
An explanation in plain language, so the patient understands what happened, why it happened and how it can be remedied.

An offer to meet the patient face-to-face to discuss matters.

An offer to treat the patient again and resolve the issue(s) they are complaining about.

An offer to refer the patient to a colleague in the practice for continuation of their treatment, so as to make a fresh start with a new face.

An offer to refer the patient to an independent consultant or specialist for a second opinion.

What action you have taken to learn from their complaint and prevent a recurrence.

If you think it’s appropriate, an offer to refund the whole or part of the fees, or to provide remedial treatment free-of-charge, as a gesture of goodwill. This will not in any way prejudice your position if the complaint cannot be resolved at practice level and an outside body becomes involved. Rather, it will show you to be a reasonable practitioner who has done their best to resolve the complaint.

Dental professionals can test their knowledge and earn one hour of CPD using the DDU’s comprehensive guide to complaints at ddujournal.theddu.com

Below inflation pay deal for dentists in Wales ‘a cut in all but name’

The British Dental Association Wales has criticised the below-inflation pay rise for dentists, saying austerity pay and the Welsh Government’s refusal to let go of a system of rigid targets is leaving the very future of the service in doubt.

NHS dentists in Wales are paid via the widely discredited NHS contract. The system, which has operated in Wales since 2006, funds care for little over half the population, and is based on delivering on activity measures rather than effective prevention or improving health outcomes. The Welsh Government is currently testing a watered-down version of this system, in lieu of wholesale reform.

Earnings for dentists in Wales are currently 30% less than their opposite numbers in England. Recent data has shown practitioners in England and Wales have experienced real terms falls in income of up to 35% over the last decade. New figures also show that morale in the profession has fallen to its lowest levels since 2000 and more than half of dentists are considering leaving the profession.

Tom Bysouth, Chair of the BDA’s Welsh General Dental Practice Committee, said:

“The Welsh Government’s below-inflation pay deal is another pay cut in all but name.

“Morale in the dental profession is at an all-time low, thanks to a failed contract and real terms pay squeeze without parallel in the UK public sector.

“It’s bad news for patients that Ministers remain so wedded to a system that actively penalises prevention, and a pay policy that undermines the very sustainability of NHS services.”

Top dentists call for positive action on school meals

The lunchtime menu in Scottish schools should be improved to reduce excess sugar and ensure children and young people eat more fruit and vegetables, according to the Faculty of Dental Surgery of the Royal College of Physicians and Surgeons of Glasgow. The call comes in the Faculty’s submission to the Scottish Government’s national consultation on the nutritional requirements for food and drink in schools, which closed last month.
The Faculty, which represents over a thousand dentists and trainees, called for schools to take unhealthy puddings off their lunchtime menus, and instead offer pupils a healthier choice of soup or fruit.
Publishing their submission to the consultation, Faculty Dean Professor Graham Ogden welcomed the overall process, but called for a bolder approach from the Scottish Government. Professor Ogden said:

“We fully support the positive intention of these proposed regulations, but we feel that the Scottish Government should take a bolder approach if it’s to ensure that our young people have the healthiest possible start in life.
“For example, we all agree that children should have greater access to more fruit and vegetables as part of their school day, but increasing access does not necessarily increase consumption. The guidance must include an evidence based plan to ensure any increase in provision also ensures that our young people consume larger amounts of healthier food during school meals.

“In addition, our membership also welcome the intention to reduce the free sugar content of school meals. However, we totally oppose the inclusion of sugar free drinks on the list of permitted drinks for secondary school as this could see the reintroduction of diet fizzy drinks. This intention is a mistake and we suggest that it must not be permitted. Some will argue sugar free is a harm reduction approach, but it has all of the well-known disadvantages of that tactic. We also know that diet drinks cause dental erosion, in addition to being a gateway to sugar. We should aim to ensure that our children’s oral health gets off to the best possible start in life.”

The Faculty’s submission also calls for action to ensure that all children and young people have access to facilities in schools to brush their teeth after meals.

Professor Ogden added:

“Although this consultation only covers nutrient and food and drink standards, we would urge the Scottish Government to ensure that other factors involved in school meals that could influence a long term shift in food culture and improve children’s food choices and health are also addressed.

” ‘Childsmile’ primary schools already provide excellent facilities where pupils can brush their teeth with fluoride toothpaste after eating school meals, and so we feel that this approach should be available more widely. We also need to take tangible steps to empower school children so that they are fully engaged in the process of improving nutritional quality of school meals themselves.”

“Around a third of Scottish children currently suffer from dental decay. That’s why we need to take action now. This consultation process is a good start by the Scottish Government, but it doesn’t go far enough if we’re to effectively tackle this serious problem.”

Get the balance right – how to blend the team

Over the last 20 years or so, I have found that one of the most stressful parts of my role as a Practice Manager comes when HR rears its ugly head – generally when a team member leaves or a new team member is introduced.

It is a huge balancing act on the part of a Practice Manager to ensure that the scales are evenly balanced. New people need to feel welcomed and supported, but existing staff must be borne in mind and not be threatened or feel like they are “carrying” anyone.
I have to be honest and tell you I have been a little spoilt over the last 20 years, and have, in the main, only needed to recruit due to expansion rather than the replacement of resigning staff. It has been a steady trickle of new people being introduced to my experienced team of approximately 30 people that hasn’t affected those pesky scales too much.

However, over the last year we have opened a second practice and had around 12 new, lovely additions to our tribe. Now, please don’t misunderstand me – the new staff have been and are as wonderful as my existing team (yes ok, I’m biased!)
But, it has had its challenges. Finding the right mix for your team is vital and will be the difference between a hugely successful practice and one that’s just ‘okay’; minimise your stress levels and increase your own job satisfaction. Some very basic ways to look at how you create that paradise is adopting the right culture within your team include:
• Behaviour – encourage a nurturing, kind and helpful attitude between your team members
• Expectations – communicate expectations to your team about standards and how they are expected to conduct themselves around others
• Boundaries – have a clear definition of what is OK and what isn’t
• Talking to your team – and not just at appraisal meetings. Finding out what they enjoy/dislike most about their jobs is a really positive step towards your practice working more harmoniously. However, make no promises; just because they may want something, such as working in a particular area/surgery, does not mean that you can make it happen. Listening to their preferences is still a great start though.

Ultimately, I have found that whilst we do have a clear organisation chart within my practice, which specifies every member’s responsibilities and roles within the team, we don’t necessarily have a hierarchy when it comes to respect and behaviours towards each other as a team. Every team member’s opinion counts and they are part of our work family.

One of the most important training aspects at our practice is our regular team building days, where we look at how each of us work as individuals and what our personality traits are – it’s then up to the individuals to find a melodious way of communicating and working with each other daily. It has performed miracles for us!
If problems occur, which they occasionally do, deal with it, correct it and learn from it so it doesn’t radiate through the whole team. We can’t all get along perfectly all of the time, but we can try to have systems and a culture in place to cope with them.

Plymouth leads national review of ‘fitness to practise’ process for dentists

Commissioned by the General Dental Council (GDC), the team reviewed how regulators from across international health and business sectors – from nursing to law – deal with misconduct at varying levels.

The findings will support the GDC’s work to develop its fitness to practise (FTP) procedures, to increase the process efficiency for the benefits of both patients and practitioners.

Reaching as far as the USA and New Zealand, the review encompassed websites and existing literature, and explored:

how professional regulators define misconduct
how they consider aggravating and mitigating factors
factors informing regulators’ decision-making around serious misconduct
political and social contexts influencing changes to regulators’ decision-making
Among its findings were that regulators commonly offered broader definitions of misconduct, pointing to the necessity of considering the details of each individual case in order to decide whether a professional’s actions do or do not constitute misconduct.

In addition, the review found that there were differing approaches towards the extent to which professionals’ behaviour in their lives outside the workplace should fall under the purview of their professional regulator – and this seems to an area where approaches differ and are currently in flux.

The review, entitled Fitness to practise: Impairment and Serious Misconduct, A narrative synthesis review was conducted by researchers in the University’s Collaboration for Advancement of Medical Education Research and Assessment (CAMERA) and Peninsula Dental School.

Lead author Dr Marie Bryce, Senior Research Fellow in the Faculty of Medicine and Dentistry, said: “As much as dentistry is health-based and relates very much to the safety and wellbeing of the patient, the role often involves a business side too so its regulation and procedures have to reflect this.

“The review came from questions such as ‘How do other professions look at the boundary between public and private misconduct?’, and ‘What is classified as serious?’.

“We found that health professions regulation is often particularly highly developed, due to the potential risk to the public of the work that health professionals undertake, and the potentially vulnerable position of patients in relation to the health care professionals with whom they interact.

“We also found that health professions regulators can learn from each other and from regulatory approaches in other sectors, through exploration of varying approaches, but more work needs to be done to analyse whether regulators are drawing upon this knowledge base effectively to develop their approaches.”

Professor Christopher Tredwin, Head of Peninsula Dental School, said: “Dentistry is a great profession to go into, and it’s important that everyone within it upholds the best standards of practise possible. It’s fantastic to see Plymouth leading the review that will help inform the national fitness to practise procedure for dentists, and shows how our research, from laboratories to policy, really spans the breadth of the profession.”

Read the final report on the GDC website https://www.gdc-uk.org/api/files/2017.04.09%20Seriousness%20review%20final%20report.pdf

Introducing the award-winning IFAs…

Already a multiple award-winning company, money4dentists is pleased to announce yet another feather in its cap.

Presented at the Finance Monthly Global Awards 2018, the team of leading Independent Financial Advisers were awarded ‘Personal Income Protection – Advisory Firm of the Year – UK’.

“We are absolutely thrilled to have won such a prestigious award,” says Managing Director of money4dentists, Richard Lishman. “It’s always an honour when your hard work and skills are recognised, so we can’t thank the organisers enough for choosing us!”

The Finance Monthly Global Awards are designed to award those companies it feels have gone above and beyond in terms of service and client expectations.

To get exceptional financial advice, contact money4dentists today.

For more information please call 0845 345 5060 or 0754DENTIST.
Email info@money4dentists.com or visit www.money4dentists.com

Handy wipes to maintain dental loupes

With the Continu Cleaning & Disinfectant Loupes Wipes supplied in a handy pack of 35, it’s easier than ever before to keep loupes clean, disinfected and in excellent working condition.

Practitioners just need to apply the wipes to all parts of the loupes before using a soft microfibre cloth to remove excess solution. The alcohol-free, pre-saturated wipes can be used on every component of the loupes ensuring optimal disinfection between each patient – and all for just £3.99 per pack.

To find out more about this gentle yet effective solution that is suitable for all types of loupes, contact Nuview.

For more information please call Nuview on 01453 872266,

email info@nuview-ltd.com, visit www.nuview.co or ‘like’ Nuview on Facebook.

Why choose Carl Zeiss?

Carl Zeiss is world-renowned for producing microscopes that set the standards in optical quality, integration and ergonomic design, and has always pushed the boundaries of what can be achieved with enhanced magnification.

No-where is this better demonstrated than the EXTARO® 300, which features breakthrough visualisation modes previously never seen in microdentistry equipment. With the TrueLight Mode, NoGlare Mode and Fluorescence Mode, dentists are able to view seemingly invisible details, helping to improve diagnostics and treatment outcomes.

In the UK, the EXTARO® 300 along with other Carl Zeiss products is available from leading distributor Nuview. Make contact today for more information.

For more information please call Nuview on 01453 872266,
email info@nuview-ltd.com, visit www.nuview.co or ‘like’ Nuview on Facebook.