The Probe - Proudly serving the dental profession for over 60 years

Smile – Nov/Dec – Handling complaints

Course Dates: Open-ended
Enrollment Dates: Enroll Anytime
Who can Enroll: Anyone
Course Language: English
Price: FREE

About the Course

 This course will enable you

• To understand the first principles of handling complaints

• To understand what a formal written response should usually include

• To understand how to respond to online criticism

Instructors

The Probe

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    • Abhi Pal to be first elected President of CGDent and final FGDP Dean

    Course Dates: Open-ended
    Enrollment Dates: Enroll Anytime
    Who can Enroll:
    Price: FREE

    About the Course

    Abhi Pal has been elected as the next Dean of the Faculty of General Dental Practice UK (FGDP), and will become the first elected President of the College of General Dentistry (CGDent). 

    Dr Pal qualified in 1987 with honours and distinction from Guy’s Hospital, London, and has worked in general dental practice ever since, joining The University Dental and Implant Centre, a mixed NHS and private practice in Edgbaston of which he is Principal, in 1991.

    With special interests in dental implantology and restorative dentistry, he is Editor of FGDP’s Training Standards in Implant Dentistry, for which he is currently leading the development of mentoring requirements, and was a tutor in Risk Management on the University of Warwick’s MSc courses in implant and restorative dentistry for seven years.

    He joined FGDP in 1997, becoming active in its West Midlands division as a tutor and examiner for the MJDF, and later being awarded the Diploma of Fellowship. He was elected to represent the region on the National Faculty Board in 2014, was re-elected in 2017 and 2020, and is Chair of the FGDP Professional Affairs Committee, and a Senior Member of the Faculty Academy. In addition he represents the Faculty at meetings of Health Education England’s Advancing Dental Care Stakeholder Forum, and is involved in the development of a GDP career pathway for CGDent.

    He has also previously served the Faculty as Chair of both the Education and Finance Committees, as Junior Vice-Dean (2016-17) and Senior Vice-Dean (2019-20), and as its representative on the Health Education England dental advisory group and NHS England clinical reference group on record-keeping standards.

    He is one of the authors of the FGDP-CGDent guidance, Implications of COVID-19 for the safe management of general dental practice, and has played a leading role in developing the Faculty’s international relationships, most recently organising a joint webinar on dental practice during the coronavirus pandemic in conjunction with the dental associations of Kenya, Sri Lanka and Nepal.

    Abhi also holds the Expert Witness Certificate from Cardiff University Law School, and has twenty years’ experience of providing clinical assessments and reports, and giving evidence at courts and hearings, as an independent expert for lawyers, regulatory bodies, insurers and defence organisations. He advised Heart of Birmingham NHS Primary Care Trust on dental complaints, clinical governance and commissioning for twelve years, and brings his dento-legal knowledge to bear in representing the Faculty on the GDC’s complaints handling policy group, and at Dental Complaints Service stakeholder meetings. In 2019 he was also Guest Editor of a themed issue of the Primary Dental Journal on dento-legal matters.

    He is a Fellow of the Faculty of Dental Surgery of the Royal College of Physicians and Surgeons of Glasgow, has a Postgraduate Award in Medical Education from the University of Warwick, and holds the Membership in General Dental Surgery qualification of the Royal College of Surgeons in Ireland. He has also been a Foundation Trainer for twenty-five years, and is a member of NHS Education for Scotland’s National Review Panel for Vocational Training.

    Elected for a three-year term, he will be inaugurated as FGDP(UK)’s eleventh and final Dean on 25th June 2021, succeeding Ian Mills. He will become the first elected President of the College of General Dentistry, succeeding the Honorary Founding President, Nairn Wilson, upon the transfer of the Faculty to CGDent. It is intended that the transfer will take place on 1 July, though membership of CGDent is already open to all dental professionals.

    Commenting on his election, Dr Pal said: “I would like to thank my colleagues for the faith they have placed in me.  It will be an enormous privilege to lead this country’s only professional body dedicated to general dental practice, an organisation with which I have been involved for 24 years, and a deep responsibility to be the first elected President as the Faculty fulfils its destiny of becoming an independent College of General Dentistry. I invite all those in the general dental professions in all four nations of the UK to join us as we take this historic step.”

    Ian Mills, current Dean of FGDP(UK) and a Trustee of the CGDent, added: “Many congratulations to Abhi on his election as Dean. An accomplished practitioner, with a proven commitment to postgraduate dental education and a detailed understanding of good practice and standards, he is a highly respected colleague and members should be delighted that our organisation will be in such good hands at this critical time.”

    The British Dental Conference and Dentistry Show will now take place 13th-14th May 2022 at Birmingham NEC

    Course Dates: Open-ended
    Enrollment Dates: Enroll Anytime
    Who can Enroll:
    Price: FREE

    About the Course

    CloserStill Media, organisers of the British Dental Conference and Dentistry Show, have made the carefully considered decision to postpone the British Dental Conference and Dentistry Show (BDCDS) to May 2022.

    The event will now take place on Friday 13th and Saturday 14th May 2022 at the Birmingham NEC, hall 5.

    Martin Woodrow, Chief Executive of the BDA commented: “As we are all aware, the COVID-19 situation in England is continually developing, and after careful consideration, the decision to reschedule feels appropriate given current circumstances and ongoing uncertainty. However, I have no doubt that the 2022 conference will be the biggest, best and most impressive event yet!”

    In the meantime, CloserStill Media will be focusing on how they can support the profession as they continue to work through this, very challenging time for dentistry.

    “Over the past few months, we have been diligently assessing the landscape of the return of in-person events for the dentistry community,” said Alex Harden, Event Director BDCDS at CloserStill Media. “This decision has been made due to the lack of clarity around future government restrictions on large scale gatherings due to COVID-19 and the fact that the safety of our communities is of upmost importance to us. Our team is more devoted than ever to creating engaging, practical resources for continuing education and industry growth in a digital world. Thank you for your continued support during these difficult times and we trust you and your families are safe and well.”

    The BDCDS is the UK’s leading two-day exhibition and conference for dental professionals, providing clinical, leadership and practical training via an extensive educational programme and hands-on workshops. It is the UK’s largest event of its kind, attracting over 9000 unique delegates and over 400 exhibitors.

     

    CloserStill Media specialises in global professional events, within the healthcare and technology markets. The healthcare portfolio includes some of the UK’s fastest-growing and award-winning events, such as the Clinical Pharmacy Congress, The Dentistry Show, The Pharmacy Show and Acute & General Medicine.

    CloserStill delivers unparalleled quality and relevant audiences for all its exhibitions, delivering NHS and private sector healthcare professionals from across occupational therapy, pharmacy, dentistry, primary and secondary care with more than £16m worth of free training.

    The British Dental Conference and Dentistry Show 13th-14th May 2022, Hall 5, Birmingham NEC, co-located with The Dental Technology Showcase.

    For all the latest information, visit www.thedentistryshow.co.uk, call 020 7348 5270 or email dentistry@closerstillmedia.com

    The Dental Technology Showcase will now take place 13th-14th May 2022 at Birmingham NEC

    Course Dates: Open-ended
    Enrollment Dates: Enroll Anytime
    Who can Enroll:
    Price: FREE

    About the Course

    CloserStill Media, organisers of the Dental Technology Showcase (DTS), have made the carefully considered decision to postpone the DTS to May 2022.

    The event will now take place on Friday 13th and Saturday 14th May 2022 at the Birmingham NEC, hall 5.

    Steven Campbell, President of the Dental Laboratories Association (DLA), commented: “As we are all aware, the Covid-19 situation in England is continually developing, and after careful consideration, the decision to reschedule has been made out of an abundance of caution. However, I have no doubt that the 2022 DTS will be the biggest, best and most meaningful event yet!”

    In the meantime, CloserStill Media will be focusing on how they can support the profession as they continue to work through this, very challenging time for dentistry.

    “Over the past few months, we have been diligently assessing the landscape of the return of in-person events for the dentistry community,” said Alex Harden, Event Director DTS at CloserStill Media. “This decision has been made due to the lack of clarity around future government restrictions on large scale gatherings due to COVID-19 and the fact that the safety of our communities is of upmost importance to us. Our team is more devoted than ever to creating engaging, practical resources for continuing education and industry growth in a digital world. Thank you for your continued support during these difficult times and we trust you and your families are safe and well.”

    The DTS is the UK’s leading two-day exhibition and conference for dental laboratory owners and their technicians, providing technical and practical training via an extensive educational programme and hands-on workshops. It is the UK’s largest event of its kind, attracting over 2000 unique delegates and over 60 exhibitors.

    CloserStill Media specialises in global professional events, within the healthcare and technology markets. The healthcare portfolio includes some of the UK’s fastest-growing and award-winning events, such as the Clinical Pharmacy Congress, The Dentistry Show, The Pharmacy Show and Acute & General Medicine.

    CloserStill delivers unparalleled quality and relevant audiences for all its exhibitions, delivering NHS and private sector healthcare professionals from across occupational therapy, pharmacy, dentistry, primary and secondary care with more than £16m worth of free training.

    The Dental Technology Showcase 13th-14th May 2022, Hall 5, Birmingham NEC, co-located with The British Dental Conference and Dentistry Show. For all the latest information, visit www.the-dts.co.uk, call 020 7348 5270 or email dentistry@closerstillmedia.com