Dental Complaints Service 2019 performance review and research published

Three reports, all relating to the Dental Complaints Service (DCS), have been published.

The reports, which consider the performance, efficacy and social value offered by the DCS – the free and impartial private dental care complaints resolution service – are:

  • The DCS Review 2019
  • Research report: Social Return on Investment of the DCS
  • Research report: DCS Survey of Dental Professional Users

Together, the three reports indicate the improved performance and significant support for the assistance provided by the DCS to patients, practices, and dental professionals.

While recognising the impact that COVID-19 has had, and continues to have, on every aspect of society, the GDC says it is seeking to make progress where it is safe and reasonable to do so, which includes the publication of research which was undertaken before the pandemic struck.

The DCS Review 2019 and the DCS research reports are available to read in detail online.