At Dental Directory, we know that running a practice involves a whole lot more than solely clinical work. In the background, elements that patients wouldn’t give a second thought to are quietly forming the backbone of a well-run practice. From your systems or your patient records to your phone lines or stock, each serve as a fundamental to a seamless working day as anything else in the surgery.
That is why Dental Directory has acquired Microminder, an IT and cybersecurity specialist with deep experience in managed services, security, cloud solutions, technical support, and much more across healthcare and beyond.
The one part of your practice we could not support
Our portfolio already covers products, equipment, engineering, in-house pharmacy dispensing, and much more… but now, cybersecurity, data protection obligations and more, are now available from the same trusted name of Dental Directory. Microminder collates technical expertise and the specialists behind it.
Nothing changes unless you want it to
If you have bought from us previously, your day-to-day experience with us remains exactly as it is – nobody is being moved onto a new IT provider or having services added to their account by default. What the acquisition of Microminder gives Dental Directory is a default IT route to support you when you ask.
Why your practice is worth a hacker’s time
The most common reason practices give for not investing in cybersecurity is that they truly believe they are too small to be a target – essentially that they are not financially worth a hacker’s time. In reality, attackers scout exactly that assumption, because they know it usually comes with the most minor protection behind it.
With practices possessing patients’ medical histories, national insurance / NHS numbers, race / ethnic origin, payment records, and more, it is certain to declare that hackers would have a field day with any practice’s information. All the information that they could obtain falls under special category data under GDPR and carries extremely serious consequences when they are lost – regardless of the circumstance.[i]
Protecting your team, not just your systems
Microminder runs simulated phishing campaigns across your team, then builds training around the individuals who need it and also offers an AI receptionist which allows calls to be answered whilst staff are being trained together. The AI receptionist also encourages an influx in patient intake – ensuring that the phone can be answered at any point in the day, so no patient goes left unseen.
What downtime really costs
A practice hit by ransomware is not offline for a couple hours, but days; everything from appointments to imaging and CBCT systems go down, meaning that every impacted patient must be contacted. This not only means a reduction in earnings, but a whole diminishment in reputation… which can cost the practice a great deal more.
Reliable support
Microminder’s packages are transparent with all-inclusive availability. The premium support team answers your call in under 30 seconds, and where an issue is not resolved within five hours it escalates and an engineer comes straight to you. Standard support works to a next-day response and packages. Better yet, they are tailored to what your practice actually needs.
Always worth a review
Loyalty to a supplier is both understandable and commendable. However, it is still worth reviewing your service level agreements and contract pricing from time to time. A setup that functions does not automatically mean it’s the one that serves your practice best.
Your comprehensive practice partner
IT is the newest part of what Dental Directory supplies to over 12,000 practices across the UK every day. From restorative and surgical consumables to digital equipment, decontamination products and in-house pharmacy dispensing, we are the single supplier relationship that covers everything your practice needs to run. If you are unsure where your IT currently stands, a penetration test is the most direct way to find out, and our team can talk you through what the findings mean.
For more information on the products and maintenance services available from Dental Directory, please visit ddgroup.com or call 0800 585 586
[i] ICO (2023). What is special category data? [online] ico.org.uk. Available at: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/lawful-basis/special-category-data/what-is-special-category-data/ [Accessed 10 Aug. 2026].
