Boost practice growth with RoboReception

Dental practice owners should assess their business by asking themselves the following questions:

Are competitors stealing your patients?
What is the workload of your reception team – how stretched are they?
How many calls go unanswered each month?
Are you struggling with growth?

The answers to these questions should paint a picture of where improvements can be made. Luckily, they are all connected – by fixing one you can fix the others. Enter RoboReception, an innovative provider of practice-growing solutions.

Meet RoboReception AI

Up to 42 per cent of your business could be lost from missed phone calls. Each unanswered call is a potential patient looking to book an appointment. Instead, they will turn to a local competitor who they can get through to. There are many reasons why phone calls are missed but it ultimately comes down to how many receptionists you have and how able they are to answer the phone when it is busy at the practice.

RoboReception AI alleviates these concerns with the support of AI Joe, a fully compliant and legally safe system designed by dentists to help dental practices answer every phone call. Ensuring a 100 per cent lead capture, RoboReception AI sends inbound calls to AI Joe after a designated number of rings. Patients looking to make an enquiry or manage an appointment will be placed in the capable hands of AI Joe, a system that clearly and politely identifies a patient’s question and acts efficiently to resolve it.

A major benefit of integrating RoboReception AI into your practice is that it frees up the administrative team. If the phone rings whilst an employee is helping a patient in the practice, they can comfortably let the phone ring out to AI Joe and maintain their focus on the patient at hand. If the person on the phone requires a human interaction, AI Joe can return the call back to the reception team to answer. It is a simple solution that ensures everyone is supported, enabling the admin team to prioritise more important tasks.

Another set-back to practice growth may be opening hours – patients are likely to ring up when they know someone will be in to answer. With RoboReception AI, phone calls can be answered 24/7 by AI Joe, reducing the number of calls during the working day. This means no leads are missed, appointments are booked, and revenue is made.

Boost business with LeadTracker

Whilst AI Joe ensures no calls are missed, RoboReception LeadTracker provides clarity on every patient interaction, from first call to consultation. You may already rely on spreadsheets and bustling inboxes to assess your success rate, but RoboReception LeadTracker simplifies things to avoid any leads falling through the cracks. Able to unify enquiries from across your website and social media channels and integrate them with your existing PMS, the service generates massive revenue on a small budget, preventing unnecessary advertising expenditure by offering a simpler and more reliable approach to practice growth.

You can launch RoboReception LeadTracker and receive results tomorrow, using a traffic light dashboard system and an extensive breakdown of all the numbers to give you the best possible overview of your business and where any limitations are; finding the obstacles in the patient journey.

Heralds Way Dental Clinic used RoboReception LeadTracker, with Mercedes, Dental Treatment Coordinator at the practice, stating, “I’m finding it’s a really straightforward and convenient way to keep on top of new enquiries / leads and a useful reminder to follow up where necessary.”

RoboReception’s services are highly intelligent yet rewardingly simple – it’s no surprise that they have been adopted by so many dental practices across the UK, with notable return of investments following.

Embrace the benefits of sophisticated AI solutions and lead tracking systems with the support of RoboReception – get in touch to see how your practice can level-up its growth plan.