Dental equipment forms the foundation on which exceptional dentistry is delivered. It is the cornerstone of treatment predictability, helping to improve accuracy and precision and allowing professionals to deliver excellent clinical outcomes in less time and with a more pleasant patient experience than when it’s not used. However, cutting-edge dental equipment is an investment in the business, in the team, and in patients. Protecting that investment by effectively maintaining the equipment is crucial.
Dental Directory understands exactly what it takes to select, install, test, validate, service, and repair capital equipment in a timely and cost-efficient manner. That’s why we provide a comprehensive support service alongside all our innovations and equipment packages.
Elevating patient care
Our services are driven by the same as your patient care – a passion to ensure that patients receive excellent dental treatment every day. We are here to support your professional team and make their lives easier as they strive to meet or exceed their patients’ expectations.
Equipment malfunctions or breakdowns waste time and money, negatively affecting the treatment experience for both professionals and patients. The team is put under unnecessary pressure as they attempt to rearrange appointments, reorganise calendars, and still see patients in urgent need of care. For patients whose appointments get delayed or postponed, the changes can inconvenience them greatly and significantly impact the perceived value received from the practice. In the long-term, prolonged or repeated delays due to equipment problems can reduce patient loyalty and retention, hindering business sustainability and growth.
In addition, meticulous equipment maintenance is a legal requirement for compliance with the various dental regulations.
A plan for every practice
We offer three levels of service plans at Dental Directory to help you avoid these situations and more. Each one is designed to meet the different needs and priorities of dental practices, as well as catering to different budgets. With a choice between DD Protect, DD Secure and DD Complete service packages, you can find one to suit you, with annual equipment servicing, calibration, and functional tests included as standard in all. For larger practices or those that maintain a fast-paced daily routine that relies heavily on technology, packages are available that incorporate reactive callouts each year as well.
This ensures your equipment is proactively protected from malfunctions or breakdowns, but you still have access to fast and responsive technical support in the unlikely event of a technical fault. We have more than 140 talented engineers located across the nation, meaning someone will be with you quickly when you need them most.
Support you can depend on
Our engineers are trained directly by the manufacturers we work with, which means they know what they’re doing. They also have access to original parts, should they be needed for equipment repairs. Offering complete peace of mind, our engineers achieve a 92% first-time fix rate when on-site visits are required by our members.
As a result, our servicing professionals will have your practice back up and running as quickly and efficiently as possible, should the worst happen to your essential dental equipment. Not only does this reduce stress levels among your team, but it will also protect your business from unnecessarily large bills and extra fees when seeking technical support outside of a service contract.
Dean Hallows, Managing Director of Dental Directory, commented:
“At Dental Directory, we cover every aspect of the practice, allowing us to give more comprehensive advice that takes the whole business into account, adding greater value and efficiency. This is particularly useful when it comes to servicing equipment. Whether it’s a priority breakdown or a planned maintenance visit, we stock and have access to original manufacturer parts. Our engineers are also fully trained in our own academy and, in many cases, by the manufacturer’s own experts too. This relationship with the brands is absolutely crucial to our engineers’ ability to deliver fast and effective resolutions when our customers need them most.”
More to smile about
At Dental Directory, our service plans are simple, predictable, and built around your practice. We are committed to delivering proactive and rapidly reactive services that minimise the disruption of equipment malfunctions in your practice. Find out more today!
For more information on the products and maintenance services available from Dental Directory, please visit ddgroup.com or call 0800 585 586
