Smooth-running practices rely on far more than first-class patient care and well-trained clinicians, but on the equipment available too. After all, a clinician is unable to complete any treatment without their tools, making the unwavering reliability of each solution integral.
Due to this, when your equipment needs repairs, the consequences can be critical – for the daily rhythm of the practice and consistency of patient care. Without this dependability from the patient’s perspective, broken equipment can have long-term effects on the practice.
Peace of mind for professionals and patients
Therefore, comprehensive excellence for your practice begins with Dental Directory, who delivers reliability and peace-of-mind every moment of the day. Supporting your practice in delivering stress-free dentistry, practices can trust the fact that even when those mishaps occur, the detriments extend no further than they need to, and the remarkable patient care offered by your practice is upheld.
Service plans
Dental Directory has created flexible service plans to keep your practice running at its fullest potential all-year round from as little as 99p per day! The plans vary in inclusion from annual servicing to maintaining function tests that verify vital operation. They also offer reactive call outs when things go wrong and parts allowance to ensure everything continues to work as it should.[i]
A more comprehensive understanding of the service plan options available to your practice are included in this table:
*The Parts Allowance value is dependent on the make/model of the piece of equipment, this varies from
£110 – 550+vat. Dental Directory Pricing includes Engineer Travel, Time-on-Site & Service Kits.
The service plans also come with further benefits, such as discounts on additional assets, reductions on call-out fees, and even greater savings after two years of membership.
Engineers who are a call away
With over 140 local engineers across the UK, Dental Directory’s maintenance is rapidly reactive – available quite literally as and when you need it most. Better yet, the team boast an exceptional first-time fix rate of 92% – meaning that, more often than not, your practice will be back up and running in no time at all – guaranteeing minimal disruption to your patients, schedule and team.
Servicing and repairs
Like all mechanical systems, dental equipment requires regular care for multiple reasons. Firstly, equipment must be serviced and maintained in accordance with the manufacturers’ recommendations. For example, the Health Technical Memorandum 01-05 states that dental decontamination equipment is legally required to be serviced and validated – making it vital that such is completed as required.[ii]
Furthermore, overlooking maintenance affects not only compliance, but creates financial risks too. Just like preventive patient care – which saves time, money, and complications in the long run – servicing equipment will always be more effective and longitudinally beneficial than on-demand repairs.
Dental Directory offers servicing and repairs for a vast array of dental equipment. Rest assured, the on-hand engineers are trained to the highest standards by the manufacturers, including:
- Handpiece and small equipment servicing and repairs
- Decontamination equipment servicing, validation, repair, and revalidation
- Washer disinfector servicing
- Dental equipment servicing and repair
- Dental chair servicing
- Suction pump servicing
- X–Ray and digital equipment servicing, testing, repair, and RPA
Partnering with manufacturers directly, for the repair of handpieces, Dental Directory secures original parts at competitive prices, guaranteeing longevity, improved performance, compliance, and extended warranties between 3-to-12-months dependent on your chosen repair service.
Once the quote has been received, Dental Directory works on a 24-hour turnaround for turbines, 48 hours for slow speed handpieces and 7 working days for small equipment (with additional time occasionally required for the ordering of specific parts et cetera). This creates an efficient turnaround for your practice and ensuring that patient care isn’t disrupted for longer than necessary.
Preventive first, reactive second
To guarantee dependable care for your patients and a clinical environment that isn’t constantly fluctuating in rhythm, working with a team who are experts in the field of servicing and repairs is crucial. Foremost, there is no greater peace-of-mind for your practice, its staff, and patients, than Dental Directory’s servicing plans – designed to mitigate risk of sudden downtime. Furthermore, should these mishaps occur, the expert engineers will be on-site, getting your practice up and running again in no time.
Find out more about how Dental Directory can offer you a more stress-free approach to dentistry, maximising patient care all year round.
For more information on the products and maintenance services available from Dental Directory, please visit ddgroup.com or call 0800 585 586
[i] The Parts Allowance value is dependent on the make/model of the piece of equipment, this varies from £110 – 550+vat. Dental Directory Pricing includes Engineer Travel, Time-on-Site & Service Kits.
[ii] Ref, C., & Docs, S. (2013). DH INFORMATION READER BOX.
