Renowned dental business coach Sheila Scott has released a new edition of her successful book, Putting Health at the Heart of Your Practice. Celebrated for its practical advice on patient communication and trust-building, the book has been refreshed for 2025. Drawing on over three decades of patient research, Sheila offers actionable insights into what dental patients truly value – and outlines how practices can deliver and prosper.

Sheila holds a degree in psychology and a postgraduate diploma in marketing and brings a unique perspective to patient-focused care. Her consultancy career, helping dental teams refine their communication to boost patient satisfaction and practice growth, spanned nearly 30 years. After retiring, she sold out the first edition of her book. But now, Sheila is back – partnering with dental coach Chris Barrow for a series of seven workshops and her book is relaunching with fresh updates.

Last year, Sheila conducted additional patient research to prepare for her workshops. While some trends stayed consistent, she discovered two significant shifts in patient expectations and identified areas where many practices still fall short. This updated edition tackles these opportunities head-on, offering practical strategies to improve performance and meet patient needs.

Speaking about her approach, Sheila says: “For over three decades, my research has shown that trust remains the top priority for dental patients. Many teams underestimate how crucial this is. Beyond trust, patients are increasingly focused on the health of their teeth, gums, and mouth – even when cosmetic treatments are their initial interest.

Sheila adds: “Health-focused initiatives don’t just build trust – they inspire patients to commit to their oral health and return regularly. If you want to grow a more profitable, health-led practice, this book is designed to provide the tools to get there.”

How to Get Your Copy

The 2025 edition of Putting Health at the Heart of Your Practice is available now for £20, plus £2 for postage. Email Sheila at sheilascotthaha@gmail.com to order directly.

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