Dental Complaints Service publishes 2015-2018 performance review
NewsPosted by: Dental Design 17th September 2019
The Dental Complaints Service (DCS), the free and impartial private dental care complaints resolution service, has published its performance review covering 2015-2018.
Of particular note, the review reveals a fall of 83% in the number of cases referred onwards to the General Dental Council’s Fitness to Practise process over the four years. According to the DCS, the significant drop is largely down to its work in 2018 to review and amend its referral principles and criteria, resulting in a more proportionate approach.
Head of DCS Operations, Michelle Williams, said:
“I am very proud to say that since the DCS was launched in 2006, more than 5,000 complaints have been resolved and we have assisted with over 19,000 enquiries. This review illustrates the significant progress we have made to improve the fair and impartial service we provide to patients, who rely on the DCS for assistance in resolving their private dental care complaints.”
A strategic review of the DCS is also now underway – due for completion in 2020 – which aims to establish how the service can best fit into an effective system-wide approach to handling complaints going forward.
