RoboReception has been named Vendor Innovation of the Year at the Comms Business Awards 2026, taking the ceremony’s highest accolade, in collaboration with Wildix and Focus CX.
The AI-powered reception service, designed to support dental practices’ administrative teams, operates around the clock to ensure no patient call goes unanswered. When staff are busy or a patient calls outside surgery hours, enquiries are automatically referred to the system’s AI assistant, Joe, so that practices never miss an opportunity to book or assist a patient.
Judges recognised the platform for the way it streamlines front-of-house workflows, removes common operational barriers and helps practices grow revenue by capturing calls that might otherwise go to voicemail or be missed entirely.
The RoboReception team thanked everyone who has supported the product’s development, as well as the organisers of the Comms Business Awards, describing the ceremony as a memorable evening for the company.
Dental practices interested in seeing the award-winning system in action can book a demonstration to find out how it could support their own reception and administrative teams.
For more information visit www.roboreception.co.uk
