With nationwide on-site support from Eschmann, have complete peace of mind that your equipment is compliant and running with optimal efficiency for minimal practice downtime.
As part of the Eschmann Care & Cover plans, our customers receive nationwide service and support from a dedicated team of engineers. Our team of 50 Eschmann engineers are perfectly equipped to provide an unrivalled level of professional support.
The team of engineers work exclusively on Eschmann decontamination equipment – trained to ensure they have the knowledge and expertise to maintain all products efficiently and effectively.
Protecting the longevity of your investments
With high-quality servicing and maintenance, decontamination equipment from Eschmann can last for many years. Whilst the team of engineers act fast to offer support when it’s needed, the Care & Cover maintenance and service helps to keep your equipment running smoothly too. Tracey Cage, Practice Manager at Kelvin House Dental Practice, comments on 16 years with an autoclave:
“Both the products and the Care & Cover service offering from Eschmann have worked perfectly for us. We would absolutely recommend Eschmann equipment and the Care & Cover maintenance programme. The entire team have done a fantastic job and we have no complaints at all. The fact that one model lasted 16 years and we have another that is already 12 years old speaks volumes for the quality of the product and service.”
One Practice Owner shares their experience of reliable equipment and support:
“I’d absolutely recommend Eschmann to others. Their equipment is something you buy if you are looking for quality and long-term reliability – when you buy an autoclave from Eschmann you receive an exceptional level of support that you don’t often get from other suppliers.”
Eschmann engineers work hard to offer the best possible service when they visit our customers’ practices. Practice Manager Amy Booth describes her interactions:
“The customer service from Eschmann is simply exceptional. Our engineer, Mark, is always incredibly friendly and provides the team with CPD to ensure that we are all using the systems properly and to their full potential – he is always happy to help!”
Care & Cover: what’s included?
Nationwide support is just one aspect of the service and support available as part of the Eschmann Care & Cover packages. Also included are:
- Annual Validation & Pressure Vessel Certification
- Annual Service & Software Upgrade
- Unlimited Breakdown Cover
- Unlimited Parts & Labour
- Nationwide On-site Support
- Enhanced CPD User Training
- Technical Telephone Support
This wide-ranging offering encompasses all aspects of customer care, helping to ensure all who interact with Eschmann equipment are able to maximise its potential, and ensure it stays reliable and effective for many years. Exceptional customer service is the backbone of this, and is a top priority of the Care & Cover plans from Eschmann. This is reflected in the feedback we hear from our customers, such as Zoe Pollard, Spa Manager & Treatment Coordinator:
“The customer support from Eschmann is excellent and they’ve always been very helpful and speedy in their services. I would definitely recommend their systems to other users!”
Lynsey Henderson, Operations Manager, echoes this sentiment:
“On the customer service front, Eschmann have been impeccable – nothing is ever a problem and they have been really supportive. Thank you for providing excellent service!”
Nationwide support can make a huge difference to busy practices who are doing all they can to meet the needs of their patients. With dedicated technicians on-hand across the country to support practices when they need it most, Eschmann customers can expect minimal downtime and a long life for their decontamination equipment.
For more information on the highly effective range of infection control products from Eschmann, including the industry-leading autoclave range, please visit www.eschmann.co.uk or call 01903 753322
