Dental Directory maintains passion for excellence in all areas
What does value mean to you when working with a dental supplier? Is it affordable pricing? A wide choice of high-quality products? Customer service that goes the extra mile to support you? Or all of the above?
Dental Directory is a name synonymous with value. As an organisation, we have spent time ensuring that everything we do is aligned with our ethos for delivering exceptional products and service to all of our customers. Here’s what that looks like…
Affordability
We appreciate the need for practices to optimise profit margins by investing wisely in affordable products and ensuring maximum return on investment. Consequently, we are proud to deliver competitive pricing across the board on everything from consumables to advanced imaging equipment and even full surgery turnkey solutions. At the same time, low costs never mean compromised standards, giving you peace of mind that the solutions you purchase are of the highest quality.
Choice
To further cater for different needs and different budgets, Dental Directory offers an immense portfolio that contains thousands of solutions. That means you have a choice of brands, product capabilities, integrations and price points, allowing you to find exactly what you need for your business.
Quality
By working with top global dental manufacturers, we are able to provide solutions of the highest quality. From A-dec to Acteon, Carestream Dental, Dentsply Sirona, Dürr Dental, Sendoline, 3Shape and so many more, our industry partnerships ensure we cater for the demands of every dental discipline, every practitioner preference and every patient need. Our products are tried and tested, with a proven track record, giving you confidence in the quality of dentistry you can consistently deliver.
Customer service
The best products are just one part of the puzzle. We understand the importance of excellent customer service and support as well, meaning we dedicate time and money to training our teams and ensuring they have the knowledge and skills needed to assist you in every way. Someone is always available by phone or email to answer your questions, provide bespoke product advice or offer guidance on technology implementation within your practice.
Long-term maintenance
As part of our customer service, we provide a comprehensive equipment maintenance solution. With regular testing, repairs, servicing and validation, your equipment will continue to function optimally for longer, reducing the risk of breakdowns and maximising your return on investment. Our engineers are specifically trained on the brands we provide, for the best results. We also offer different service plans to help streamline practice budgets for ongoing equipment care. These include a special small equipment and handpiece option, which comes with a 48-hour turnaround on handpiece repairs. All repairs also come with a warranty for extra confidence.
When the unexpected happens
And, of course, in the unlikely event of a problem, you can rest assured that a Dental Directory engineer is never far away. Our highly skilled, nationwide team allows us to have an engineer on site within 8 working hours, ensuring we get your practice back up and running quickly and efficiently with a 92% first time fix rate. This is the peace of mind you need when running a busy dental practice, significantly reducing the disruption caused to patients and staff.
Excellence all-round
Dental Directory has been a household name in dentistry for the past five decades. Throughout this time, we have constantly adapted to the evolving needs of the profession, ensuring we remain at the cutting-edge of dentistry. Providing value has been a cornerstone of our success, which today encompasses quality, affordability, choice, technical support, and customer service.
Dean Hallows, Managing Director of Dental Directory, added:
“We’re not just here to supply a product and leave the customer to it. We’re here to provide a turnkey solution that helps dental teams elevate the standard of care that they give to patients, helping them maintain those standards over time in an economic, efficient, and reliable way.”
To experience the kind of value Dental Directory could bring to your practice, contact us today.
For more information on the products and maintenance services available from Dental Directory, please visit ddgroup.com or call 0800 585 586
