With the same high-quality products, service and support
The Dental Directory brand – previously known as DD – is back and better than ever. As part of the organisation’s next stage of evolution, the Dental Directory name is coming out of retirement and will be used moving forward. Not only does this acknowledge the company’s 50-year heritage supporting thousands of dental professionals, but it also represents a renewed focus on the organisation’s traditional values and ethos.
“We’re excited to be reintroducing the fantastic brand that is already known across the profession – Dental Directory.” Dean Hallows, Managing Director of Dental Directory, will be taking the wheel to help steer the company forward. While he is introducing positive changes to refine and develop the products and services available, Dean is keen to recognise the team making this company-wide growth possible.
“We have a truly fantastic team,” he says. “In addition to our amazing professionals on the phones, answering questions, taking orders and providing customers with an outstanding service, we also have approaching 200 customer-facing consultants, account managers, engineers, and technicians all out with customers every day, meeting their needs, solving problems and ensuring they can focus on delivering the best clinical outcomes and care for patients.”
This extensive team is a major part of why Dental Directory is able to deliver exceptional value for dental professionals today. Dean considers what offering ‘value’ really means to them:
“Value is difficult to define but, for us, it’s not just price – it’s much more than that. Competitive pricing is important but at Dental Directory, value is everything that comes with every product we provide. We strive to ensure excellent customer service, efficient response to queries, technical support, equipment maintenance, and so much more. We’re not just here to supply a product and leave the customer to it. We’re here to provide a turnkey solution that helps dental teams elevate the standard of care that they give to patients, helping them maintain those standards over time in an economic, efficient and reliable way.”
As Dean has mentioned, Dental Directory provides much more than the comprehensive catalogue of products and equipment it is so well-known for. They also offer a suite of support and maintenance options, designed to prolong product life, keep equipment running smoothly and fix breakdowns quickly for minimal disruption to patient care. Having access to all this and more is a major benefit of collaborating with Dental Directory for practices, as Dean goes on to explain:
“Working with Dental Directory for all your essential products affords many benefits to dental practices. Put simply, it is easier for the practice, and often more cost-effective. We have worked hard over the past 50 years to understand our customers’ needs, listening to feedback to ensure that we offer a broad range of solutions that enhance clinical and business outcomes for our customers.
“At Dental Directory, we cover every aspect of the practice, allowing us to give more comprehensive advice that takes the whole business into account, adding greater value and efficiency. This is particularly useful when it comes to servicing equipment. Whether it’s a priority breakdown or a planned maintenance visit, we stock and have access to original manufacturer parts. Our engineers are also fully trained in our own academy and, in many cases, by the manufacturer’s own experts too. This relationship with the brands is absolutely crucial to our engineers’ ability to deliver fast and effective resolutions when our customers need them most.”
By engaging with customers, listening to what professionals need and really understanding the issues in dentistry, Dental Directory is constantly evolving to help customers overcome the obstacles faced in practice. Dean discusses some of the key problems they can help with right now:
“The greatest challenge that we aim to help dental practices overcome is the provision of high-quality care combined with efficiency and affordability. The nationwide shift from NHS to private, means more people are seeking affordable private dentistry. To deliver this, practices need cost-effective products and equipment that support predictable workflows. At Dental Directory, we are constantly assessing demand across the market and do everything we can to ensure access to stock in a timely manner for complete peace of mind.”
Dean offers some final thoughts to summarise what we can expect from Dental Directory:
“Everyone at Dental Directory is focused on the customer. All our teams share the same goals to ensure a consistently excellent and highly professional customer experience, no matter which area of the business they are in contact with. We are committed to building what we believe will be the best full-service dental distribution service out there.”
For more information on the products and maintenance services available from Dental Directory, please visit ddgroup.com or call 0800 585 586
