It is crucial for dental professionals to work with a dental supplier they can trust to reliably and efficiently deliver high-quality products. Not only does this facilitate the delivery of exceptional patient care, but it also makes life easier for the dental team.
DD has been a recognised organisation in UK dentistry for more than five decades. Not only do we offer more than 30,000 products and equipment solutions designed to streamline workflows, elevate clinical outcomes and improve practice management, but we also provide the full suite of support services needed to keep your practice running at its best.
A rich heritage
DD started out life as Billericay Dental Supply Company, which was set up in 1971 by Gordon Mills. It was originally a mail order service, with a team of representatives brought together to start visiting practices in 1988. The company was rebranded to ‘The Dental Directory’ shortly afterwards, which grew exponentially in the next few years. Even back then, the organisation was committed to listening to the profession and tailoring services to meet their needs. A customer survey in the early 1990s showed that professionals valued independent product advice and guidance in place of communication with a single manufacturer. The Dental Directory became that independent provider for thousands of professionals.
Known as either Dental Directory or ‘DD’, the company has continued developing to meet the needs of the evolving profession for 50 years. There are several reasons why 12,000 dental practices across the UK now trust us to facilitate their patient care today. Our rich and ever-developing heritage in the profession is just one of them.
Still listening
In order to know what dentists and team members need, and to develop services accordingly, DD continues to engage directly with the profession on a regular basis. It’s crucial that we listen to what you want and need, as only then can we meet and exceed your expectations.
We understand that dental teams today seek value in the products and services they choose. Competitive pricing is important, but it’s not everything. That’s why we make it a priority to ensure excellent customer service, which means a fast and efficient response to queries as well as comprehensive technical support.
A comprehensive portfolio
DD is known for its broad product portfolio, which encompasses everything from restorative materials and endodontic handpieces to decontamination equipment, CBCT imaging units, facial aesthetic solutions and so much more.
What some dental professionals may not realise is the extent of the equipment maintenance solutions we offer. These include regular servicing, equipment validation and technical repairs, with a first-time fix rate well over 90%. Our fixed-price service plans make it simpler and more affordable for practices to keep essential equipment operating smoothly for longer.
To deliver a reliable service across our spectrum of products, we work closely with each manufacturer. Our multi-skilled engineers are highly trained on each brand’s equipment, ensuring they know exactly how to test, maintain and troubleshoot for every piece of equipment. We even offer a guarantee that we’ll have an engineer on-site when required within 8 hours, minimising the downtime and disruption your practice may experience. Further still, we provide a warranty as standard with all repairs we perform for complete peace of mind.
As such, practices benefit from having all this from a single provider, affording greater ease, speed and cost-efficiencies for the dental team. It also means that we really understand every aspect of each practice we work with, so we can provide more comprehensive advice that takes the whole business into account for even greater value and efficiency.
Always aiming higher
With 50 years behind us, we know it’s important to continuously evolve with the profession and enhance our offerings. There is always room for growth and at DD, we are proactively working to improve on aspects like stock availability and ordering workflows. Changes have been made and new systems implemented to ensure we continue to meet the commitments we make to our customers.
Ultimately, DD will keep building on its heritage to support the dental profession of today and tomorrow. We offer a huge range of products and maintenance services to cater for practices of all shapes and sizes. Find out more by contacting us today!
For more information on the products and maintenance services available from DD, please visit ddgroup.com or call 0800 585 586
