What began in 1996 with a focus on engineering has grown into a wide array of services, earning Hague Dental numerous accolades. Over the course of almost three decades, the company has evolved into a leading provider of comprehensive solutions for dental practices, and a socially conscious business that reflects their genuine dedication to making a positive difference beyond dentistry.
Customer service: A core value
Hague Dental’s award-winning customer service is built on understanding client needs, building lasting relationships, and exceeding expectations. Having been voted the BDIA’s Customer Service Provider of the Year six times in the past decade, and ‘Service and Repair Company of the Year’ for the last 4 years out of 6, Hague continues to build on this success by investing in its people and infrastructure, constantly raising the bar for service excellence.
Engineering services: The backbone of dental practice efficiency
At the heart of Hague Dental’s offerings lies its engineering services, designed to ensure that dental practices operate smoothly and efficiently. A substantial investment in warehouse stock and van-based spares contributes to their high first-time-fix-rate and reflects their commitment to their customers.
Hague Dental offers a broad spectrum of service and repair solutions, ensuring that dental practices run smoothly. These include:
- Emergency repairs: When you need repairs fast, they offer a responsive, emergency engineering service including remote support, designed to get your practice back up and running as quickly as possible.
- Equipment servicing: In accordance with manufacturer recommendations, and with manufacturer approved service kits, prolonging the lifespan of dental equipment and preventing unexpected breakdowns. Weekend servicing available, by appointment.
- Equipment installation: Just need them to install? Their manufacturer-certified engineers will handle the entire process with precision and care, minimising disruption.
- Remote digital dial-in. They offer secure remote dial-in support for digital systems. This allows their expert engineers to diagnose issues, apply software updates, and provide technical guidance in real-time.
- Part sales: Are you looking for parts for your current or old equipment? They have a large warehouse and stock almost every part from their manufacturer partners, ensuring fast delivery to your practice.
- Loan equipment: When things go wrong, they keep you going. They offer a full range of loan equipment including compressors, suction pumps, autoclaves, handpieces, stools, and more.
- Annual service contracts: Bespoke and built entirely around the needs of your practice, with price-lock for the year. These contracts provide you with predictable maintenance costs, priority support, and reduced downtime.
- Small equipment repairs: Restore your handpieces, scalers, air and electric motors, couplings, and more, back to its prime through quick turn-around, quality repairs.
- X-ray certification: Compliance checks and certifications for radiographic equipment.
- Pressure Systems Inspection (PSI) for compressors: Mandatory annual inspections to comply with safety regulations.
Meeting customer demand
Hague Dental has strategically expanded its service coverage to meet the growing needs of dental practices. This expansion includes geographic reach, with coverage from Bournemouth to Leeds alongside a network of affiliated engineering companies strategically located in England, Wales, Scotland and Ireland.
Manufacturing partners
Hague Dental’s engineering team is manufacturer-trained and certified to work on top brands such as Acteon, A-dec, Belmont, Durr, Cattani, Labomed, Melag, Neodent, NSK, Planmeca, Tuttnauer, Vatech, and W&H, ensuring that clients receive expert support.
A reflection of excellence
The company’s dedication to service and quality is echoed in the numerous testimonials from satisfied customers:
“Excellent company, fast, efficient and friendly service, saved us a considerable amount of down time. Highly recommend.” Justin Gale, Saltergate Dental Care Ltd
“A company to trust and return to again and again.” Gareth McAleer, Beyond Dental
“Great company, used for servicing surgery chairs, friendly engineers & helpful customer service team! Would recommend.” Amber Cousins, Century Dental Clinic
“Great customer service, helpful admin staff/ engineers and fast call outs.” Emily Sherlock, Sync Dental
Hague Dental Supplies offers end-to-end solutions built around your practice needs. They are a multi-award-winning highly customer-focused team providing a comprehensive set of services that enable you to build, run, and maintain your perfect practice. With almost 30 years of experience in the industry, they bring years of know-how to any project, large or small:
- Practice Design
- Interiors
- Project Management
- Build
- Equipment
- Digital
- Engineering
- Service Contracts
Are you dreaming of building that unique practice or are you a new customer with a one-off emergency callout? Their team would love to support you.
T: 0800 298 5003
E: enquiries@haguedental.com
haguedental.com
